Table of Contents
- What Is Klaviyo Reviews?
- Auto-Publish Settings
- Custom Review Questions
- Shipping Status Flows
- Customer Service Tickets
- Highlight Reviews in Key Messages
- Related Reading
- What Exactly Do Klaviyo Reviews Offer Businesses
- Consolidate Tech Stack
- Personalize Data
- Send Messages at the Right Time
- Easily Set Up and Deploy
- Automate Review Requests
- Related Reading
- Getting Started With Klaviyo Reviews
- Installing Klaviyo Reviews for Your Shopify Store
- 1. Install Klaviyo Reviews on Your Shopify Store
- 2. Install Reviews Widgets on Your Site
- 3. Collect Reviews Using Klaviyo Flows
- 4. Reward Customers Who Submit a Review
- 5. Upload Reviews from Your Prior Platform
- Advanced Steps to Enhance Your Reviews Strategy
- 1. Select a Klaviyo Reviews Plan
- 2. Adjust Your Auto-Publish Settings
- 3. Add Custom Review Questions
- 4. Create Shipping Status Flows
- 5. Create Customer Service Ticket for Negative Reviews
- 6. Feature Reviews in Key Messages
- 7. Reply to Reviews Periodically
- Klaviyo Reviews Pricing
- What Else Can You Do With Klaviyo Reviews?
- Product Questions
- Profile Questions
- Create Fully-Built Stunning Email Templates That Convert With Mailsplash
- Email Marketing for Freelancers and Brands
- Related Reading
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What Is Klaviyo Reviews?
Klaviyo reviews offers a host of features designed to help you make the most of your customer feedback, including:
Auto-Publish Settings
Adjust your settings to automate the publishing of reviews.
Custom Review Questions
Add personalized questions for your reviewers to complete.
Shipping Status Flows
Create shipping status flows to track and communicate the delivery status.
Customer Service Tickets
Create a customer service ticket instantly when you receive a negative review.
Highlight Reviews in Key Messages
Feature reviews in important messages such as an abandoned cart flow or new collection announcement.
Related Reading
What Exactly Do Klaviyo Reviews Offer Businesses
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Consolidate Tech Stack
Klaviyo reviews help businesses consolidate their tech stack, so they don't need to juggle multiple log-ins, pull separate reports, and manage different platforms for real-time shipment tracking and reviews, email, SMS, and mobile push. This saves them time and resources. Having everything in one place streamlines operations and ensures seamless customer communication.
Personalize Data
All the data – from when a package is shipped to what a customer said in their review – lives in Klaviyo profiles and events, so businesses can create segments of their biggest advocates and proactively help those who had a poor experience. Personalized data allows companies to understand their customers better and tailor their customer service to meet their needs accurately and efficiently.
Send Messages at the Right Time
Klaviyo reviews leverage real-time shipment tracking data from carriers to ensure that review requests are sent only to customers who have actually received their product. By sending messages at the right time, businesses increase the likelihood of positive reviews and satisfy their customers' expectations when it comes to communication.
Easily Set Up and Deploy
Businesses can simply install the Klaviyo widget, customize their flow, and immediately start collecting reviews. If businesses need to migrate existing reviews into Klaviyo, they can do so with a CSV import of all review data. The widget also provides easy-to-use and mobile-friendly review capture with options for text and photos. Simplified setup and deployment mean that businesses can quickly implement Klaviyo reviews without much hassle.
Automate Review Requests
Shoppers can leave reviews that are published to a business's website with Klaviyo's one-click experience, which is fluid and mobile-first from an email or SMS. Messages are automatically sent via Klaviyo flows, making it easy to use and powerfully customizable. Automation of processes leads to efficiency, accuracy, and consistency in customer communications.
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Getting Started With Klaviyo Reviews
Installing Klaviyo Reviews for Your Shopify Store
Before you start installing Klaviyo Reviews, make sure you have an active Klaviyo account and use Shopify as your ecommerce platform. Note that Klaviyo Reviews is billed separately from your Klaviyo email and SMS plan.
1. Install Klaviyo Reviews on Your Shopify Store
Log in to your Shopify store and Klaviyo account, then navigate to Klaviyo Reviews in the Shopify app store and install the app.
2. Install Reviews Widgets on Your Site
Display products’ star ratings, review summaries, and individual reviews on product pages and elsewhere on your site. Customize the appearance of these widgets, including fonts, colors, and more.
3. Collect Reviews Using Klaviyo Flows
Review request to start collecting reviews. Reviews will automatically appear on your product pages via the reviews widgets.
4. Reward Customers Who Submit a Review
Follow up with a thank you message after a review submission and deliver any incentives promised.
5. Upload Reviews from Your Prior Platform
If you previously used a different reviews platform, import those reviews into Klaviyo by navigating to the Reviews tab in Klaviyo and selecting All reviews > Upload Reviews.
Advanced Steps to Enhance Your Reviews Strategy
1. Select a Klaviyo Reviews Plan
Navigate to Reviews > Review settings > Billing and plans to choose a plan.
2. Adjust Your Auto-Publish Settings
Fine-tune your settings for automatic review publishing.
3. Add Custom Review Questions
Allow customers to answer custom review questions.
4. Create Shipping Status Flows
Inform customers about shipping status through flows.
5. Create Customer Service Ticket for Negative Reviews
Automatically generate a customer service ticket for negative reviews.
6. Feature Reviews in Key Messages
Incorporate reviews in important messages like abandoned cart flows or new collection announcements.
7. Reply to Reviews Periodically
Engage with reviewers by responding to their feedback.
By following these steps, you will start collecting reviews from your customers, reward them for their feedback, and feature reviews on your product pages to assist other shoppers in their purchase decisions.
Klaviyo Reviews Pricing
Klaviyo reviews are priced based on the number of orders you process each month. The monthly plans start at $25 for up to 250 orders per month. The plans scale with the number of orders you process, so you pay more as you process more orders. For instance, the $90 plan includes up to 1,000 orders per month, and the $175 plan includes up to 2,000 orders per month.
The $300 plan includes 3,500 orders per month, and the $500 plan includes up to 10,000 orders per month. If you exceed the maximum number of orders allowed in a billing cycle, further review requests will be paused until the next billing cycle.
What Else Can You Do With Klaviyo Reviews?
With Klaviyo Reviews, you can collect more data on your products and customers when you send out review requests.
Product Questions
Ask about the item someone purchased, like the fit or whether they’d recommend it to a friend. Answers to product questions are stored in the Submitted review event in Klaviyo, which can be used to drive flows and segmentation. These answers will also appear in reviews that are displayed on your Shopify store – this can help give shoppers more context on the item they’re interested in buying.
Profile Questions
Ask about someone’s personal attributes, like what size they normally wear or dietary preferences. Answers to profile questions are synced to that person’s Klaviyo profile as properties, which can be used to personalize messages, drive segmentation, and trigger flows.
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Written by
Hi! I'm Dan Kwon, a growth hacker and digital innovator who first gained social proof by hitting a million social media followers at 17. I founded an AI writing tool startup, propelling it to $1M ARR and over a million users in just 3 months, leading to a successful exit. My specialty lies in creating viral brand identities and understanding Gen Z’s digital marketing landscape. I'm always ready to share practical, real-world insights in digital marketing.
